Frequently Asked Questions
Who is Shannon (a.k.a The Red Headed Hostess)?Shannon is a wife and a mother. She taught seminary for 13 years full-time in Salt Lake before retiring at eight months pregnant! While teaching she went through the process of learning how to have meaningful scripture study and find the scriptures as a great source of strength. She also learned the importance of teaching with power by constantly coming up with ways for the students to learn for themselves. While teaching she was continually searching for great visual aids to help teach important doctrines. She found that they were hard to find so she began this website in order to produce these things for teachers and parents all over the world.
How do I download the files I have purchased from you?When you buy a file from our website it is instantly available in your account on our site. You are required to open an account during your first checkout so that your files have a place to go. You will be able to log into your account whenever you want from any computer or device to get your files. Almost all files are PDF documents and should be opened, viewed and printed in Adobe PDF reader. If you don’t already have that or the version you have is old you can always get the most recent version HERE. You can log in to your account by clicking the login/register button in the top right corner of our site or by clicking HERE. When you buy from our download store nothing will be mailed or shipped to you. Downloading the file is required in order to get it. Also your files are not emailed to you. You should receive an email after your purchase linking to the log in page to your account. Logging in to download your files is always required.
I would like to contact Shannon. How can I do that?All emails are received and then forwarded onto Shannon through our [email protected] business email.
I have a question about one of your products, who should I contact?Please email us at [email protected]
Is your website or your products approved by the LDS Church?Our website is not an official website of The Church of Jesus Christ of Latter-Day Saints. To visit the Church’s official website please visit www.lds.org. Our products do not go through the Church’s curriculum department and are not official products or teaching aids provided by the Church. The LDS church has reviewed our site and has stated that the things we are doing are not contrary to the Church’s mission. They did want a statement on our site saying that we are not an official site of The Church of Jesus Christ of Latter-Day Saints which can be found on the bottom of our home page.
I also create and sell similar items. Am I allowed to create and sale or give away for free items you also carry?We encourage all to create items that will benefit others. All of our items are our original works, creations and methods and are all legally protected, we even hold registered US copyrights on some our items. Because our items and creations are original they are unique to our website and products. Copying and either selling what you made or giving it away is against copyright law. We encourage others to create things that are unique to their own websites and products. Please do your research in understanding what is appropriate and legal to create for your personal business.
I have never bought a download, what can I expect?
We work tirelessly to provide you with high-quality and top-notch study and teaching aids. Each of our teaching packages is packed with things to help those you are teaching comprehend and apply the doctrines they are learning. We seek to give you more than you would have time to use so that you can pick and choose what works best for you, or use everything stretched over multiple lessons.
Shannon’s test for each teaching package is that it isn’t finished until she would want to give that lesson and feels that it would be extremely relevant and impactful. Her guide is substance first, graphics second (and our graphics must be perfect!).
We format our products to be able to be opened on any computer. If you are having trouble, please be sure that you are using Adobe Acrobat PDF Reader which is free and the most universal PDF reader. You can find it HERE.
I am having trouble printing. What should I do?
While working with customers we have discovered that almost all of our printing issues are due to using a different PDF reader than Adobe Acrobat PDF Reader which is free and the most universal PDF reader. Once downloaded almost all issues are immediately solved. If you are finding that margins are being cut off in the printing process, simply check the box “fit” in the printer dialogue box.
If you are still having issues please contact us at [email protected]
I notice you have books and downloads. What is the difference?
We began our business selling scripture journals and a few months later decided to offer digital downloads for our books and also to provide excellent study and teaching aids. We wanted a mother in Australia to be able to have a study or teaching aid for her family just as quickly and conveniently as one in Utah.
Most of our books come in a physical book you can get from our bookstore, or in digital format you can get from our download store. The digital option is great for large families or groups who want to print multiple pages.
Who are some other contributors to your site?
While Shannon is the main contributor, she also works with best-selling authors, speakers, and teachers such as Anthony Sweat, John Hilton III, Hank Smith, Brad Wilcox, and more.
Do you have any of your products available in the Salt Lake area?Yes. They are available at the Quilted Bear in Draper and American Fork.
Do you offer group discounts?
We do provide group discounts for church groups for our books. If you are giving a lesson or activity on scripture study or teaching, we can offer a discount code specifically for your group for our download store. Please email us at [email protected] and provide us with all the information you can such as the book you want, the number of copies, and your ward or church information. All books are handled through a trusted third party on-demand publisher called Createspace. You will be redirected to their site to place your order. We do not have access to their systems and we won’t be able to see your order. For this reason all book sales are final.